No, your customers do not have to install the Nearonly app or any other app to place an order.
All the orders are processed on the browser itself without installing any app.
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Nearonly Vs WhatsApp Business Why is my website not showing on Google?Can I sell Services instead of products on Nearonly?Nearonly's List of Banned Products (Indicative List not exhaustive).Who can sell on Nearonly?Do my customers need to install the Nearonly app to place an order?Do you have any video tutorials available?Do you have a desktop app available?What type of Products can I sell on Nearonly?Do I need a GST number to sell on Nearonly?